Overview

We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your order, we offer an ironclad 30-day zero hassle refund policy.

To initiate a refund, simply contact our customer service team within 30 days of receiving your order, and we will guide you through the process. Please note that the product must be in its original condition, and any shipping fees incurred will not be refunded.

Once we receive the returned product, we will issue a full refund to your original payment method within a reasonable timeframe. Please allow up to 7-10 business days for the refund to reflect on your account.

We take our refund policy seriously, and we want to make the process as smooth and hassle-free as possible for our customers. If you have any questions or concerns, please don’t hesitate to contact us.

Certain products cannot be returned such as:

• Gift cards

Just contact us at yourfriends@blackplaguegold.com and we will be happy to help.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (depends on your bank)

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at yourfriends@blackplaguegold.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yourfriends@blackplaguegold.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at yourfriends@blackplaguegold.com for questions related to refunds and returns.